Verify the settings on the Summary page, and select Finish. More information: Enable file attachments. On the User features page, set the toggle for File attachments to On and select the following checkboxes if you want to allow agents and customers to send and receive file attachments. On the Behaviors page, configure the following options: On the LINE page, select an account from Available LINE accounts. Select the workstream that you've created for the LINE channel and on the workstream page, select Set up LINE, and configure the following options: To configure routing and work distribution, you can create a workstream or select an existing one. You'll use the copied information in the LINE account. On the Callback information page, copy the text in the Callback URL box. Go to the LINE developer portal > Provider > Channel (ensure that it's a Messaging API) > Messaging API, and then copy the value in the Channel access token (long-lived) box. Channel access token: Token of the LINE application.Go to the LINE developer portal > Provider > Channel (ensure that it's a Messaging API) > Basic settings, and then copy the value in the Channel secret box. Channel secret: Application secret of the LINE application.Go to the LINE developer portal > Provider > Channel (ensure that it's a Messaging API) > Basic settings, and then copy the value in the Channel ID box. Channel ID: ID of the LINE application.On the Account details page, enter the following details: On the Channel details page, enter a name and select LINE in Channel. In the site map, select Channels under General settings, and on the Accounts and channels page, select New account.In the site map, select Channels in Customer support. The LINE channel gives you an incredible opportunity to capitalize on the social media trend and engage with your customers in a seamless and personalized experience. The asynchronous nature of these channels gives customers the convenience of getting their issues resolved as and when they find time, unlike real-time channels like Chat for Dynamics 365 Customer Service, where the session ends when the chat window is closed. Many also prefer using these messaging channels to engage with businesses. Many customers use social messaging channels like LINE for their personal communication needs. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages. An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |